Privacy Policy

1. Introduction

Estateon ("we", "us", "our") is an estate organisation and documentation service based at 77 Pattaya Sai Song Road, Nong Prue, Bang Lamung, Chonburi 20150, Thailand. We take the privacy of every person who contacts us or uses our services seriously, and we are committed to handling personal information responsibly.

This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and what rights you have in relation to it. It applies to information collected through our website at estateon.cyou, through our contact form, and in the course of delivering our services.

Our services are administrative and educational in nature. We do not draft legal instruments, provide legal or financial advice, or represent clients. This context shapes the type of data we hold and how we use it.

2. Personal Data We Collect

We collect the following categories of personal data:

• Contact information: Name, email address, and telephone number when provided through our contact form or during service enquiries.
• Service-related information: Information you share about your household's record situation during sessions or in correspondence, to the extent necessary to deliver the service requested.
• Website usage data: IP address, browser type, pages visited, and time spent on pages, collected through analytics cookies (with your consent).
• Cookie preferences: Your choices regarding optional cookies, stored in your browser's local storage.

How data is collected: Through our website contact form, by telephone, by email, and in the course of delivering sessions.

Legal basis: We process personal data on the basis of your consent (for cookies and marketing communications), the performance of a service agreement (for service delivery), and our legitimate interest (for general business communications and service improvement).

Retention: Contact enquiry data is retained for up to 24 months from the date of last contact. Service session notes (held by the household, not retained by us) are not stored on our systems. Website analytics data is retained for 14 months.

3. How We Use Personal Data

• Service delivery: To respond to enquiries, arrange sessions, and deliver the service you have requested.
• Communication: To send service-related correspondence, including session confirmations, follow-up summaries, and responses to your questions.
• Service improvement: To understand how our website is used and where it can be improved, using anonymised analytics data.
• Legal compliance: To meet our obligations under Thai law, including the Personal Data Protection Act B.E. 2562 (2019).

We do not sell personal data to third parties. We do not use personal data for automated decision-making. If you have consented to receive service updates or news, you may withdraw that consent at any time by contacting us at [email protected].

4. Data Sharing with Third Parties

We share personal data only in the following limited circumstances:

• Service providers: We use Google Analytics to understand website usage. This involves transferring anonymised usage data to Google LLC under appropriate data processing agreements. We do not use advertising or tracking pixels on our website.
• Legal requirements: We may disclose data where required to do so by Thai law or a competent authority.

We do not share personal data with legal firms, financial advisers, or any commercial partners.

5. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. These include:

• HTTPS encryption for all website communications
• Access controls limiting who within Estateon can access personal data
• Regular review of data handling practices

We do not retain copies of household document contents shared during sessions. Session notes are prepared for and handed to the household; they are not held on our systems.

In the event of a data breach that may affect your rights, we will notify you and the relevant supervisory authority within the timeframes required by the PDPA.

6. Cookies

Our website uses cookies for essential functionality (session management) and, with your consent, for analytics purposes. You can manage your cookie preferences at any time through our Cookie Policy page.

We do not use marketing or advertising cookies.

7. Your Rights Under the PDPA

As a data subject under Thailand's Personal Data Protection Act B.E. 2562, you have the following rights:

• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To request that inaccurate or incomplete data is corrected.
• Right to erasure: To request that we delete your personal data, subject to our legal obligations.
• Right to data portability: To receive your personal data in a structured, commonly used format.
• Right to object: To object to the processing of your data for legitimate interest purposes.
• Right to withdraw consent: To withdraw consent at any time for processing based on consent (e.g. marketing communications or analytics cookies).
• Right to lodge a complaint: To lodge a complaint with the Personal Data Protection Committee of Thailand if you believe your data has been handled improperly.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external site you visit.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have collected data from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after a change constitutes acceptance of the updated policy. For significant changes, we will notify you by email where we hold your contact details.